Privacy Policy

This Privacy Policy describes how The King’s Helper Inc. (“we,” “us,” or “our”) collects and uses information about customers of our plumbing and HVAC services in the greater Lexington, Kentucky area. By requesting service or otherwise contacting us, you agree to this policy.

Information we collect

• Contact information you give us: name, service address, phone number, and email address.
• Service details you provide when scheduling or during a visit (equipment, issue description, notes).
• Billing information required to process payment for services performed.
• Photos of equipment or job sites that our technicians take to document work.
• Basic technical information (device, browser) when you use our website.

How we use it

• To schedule, dispatch, and complete the service you requested.
• To send you transactional service messages: appointment confirmations, technician-on-the-way notifications, invoices and receipts, and post-service follow-up.
• To process payments and maintain business records required by law.
• To respond to questions and provide warranty support.

SMS / text messaging

When you provide your mobile phone number during scheduling, you consent to receive transactional SMS messages from us related to your service (on-the-way notifications, payment requests with a secure link to your invoice, and a review request after work is complete). Message and data rates may apply. Message frequency varies by service. You can opt out at any time by replying STOP to any message. Reply HELP for help. See our SMS Terms & Consent page for full details.

We do not sell or share your mobile phone number or SMS opt-in data with third parties or affiliates for marketing purposes.

Who we share information with

We share the minimum information needed to run our business with a small number of service providers, including:

• Payment processors (to charge for services).
• Communications providers (to deliver email and SMS messages you expect from us).
• Accounting and back-office software used to keep our books.

We do not sell your personal information. We may disclose information when required by law or to protect our rights and the safety of others.

Data retention

We keep customer service and billing records for as long as needed to provide warranty support, resolve disputes, and comply with tax and business-records law.

Your choices

You may request a copy of the information we have about you, ask us to correct it, or ask us to delete it (subject to any legal record-keeping requirements) by contacting us using the details below.

Contact us

The King’s Helper Inc.
Lexington, KY
Phone: (859) 233-1970
Email: luvthyplumber@gmail.com

We may update this policy from time to time. Material changes will be posted on this page with a new “Last updated” date.